Refund and Returns Policy

Cancellation Policy

At Anish Enterprises, we strive to provide a smooth shopping experience. If you wish to cancel an order, please review the following conditions:

  • Cancellation requests will only be considered if submitted within 2 days of placing the order.

  • Cancellation requests may not be accepted if the order has already been processed, shipped, or is out for delivery.

  • If the product is already out for delivery, you may choose to refuse acceptance at the time of delivery.

Non-Cancellable Products

Cancellation requests are generally not accepted for perishable items, including but not limited to:

  • Flowers

  • Food products

  • Other perishable goods

However, a refund or replacement may be provided if the customer can demonstrate that the delivered product is defective, damaged, or of unsatisfactory quality.

Return & Replacement Policy

Damaged or Defective Products

If you receive a damaged or defective item, please contact our customer support team within 2 days of receiving the product.

Upon receiving your complaint:

  1. The issue will be reviewed and verified.

  2. The seller or merchant may inspect the product.

  3. Appropriate action, including replacement or refund, will be taken if the claim is approved.

Product Not as Described

If the product received differs significantly from the description displayed on the Platform or does not meet your reasonable expectations, please notify our customer support team within 2 days of delivery.

Our team will review your complaint and determine the appropriate resolution.

Manufacturer Warranty Products

For products covered by a manufacturer’s warranty, customers are requested to contact the manufacturer directly for warranty-related claims, repairs, or replacements.

Refund Policy

If a refund request is approved by Anish Enterprises:

  • The refund will be processed within 5 business days.

  • The refunded amount will be credited through the original payment method or another approved payment channel.

Eligibility for Returns and Exchanges

We offer returns, exchanges, or refunds within 2 days from the date of purchase, subject to the following conditions:

To be eligible for a return or exchange:

  • The item must be unused.

  • The item must be in the same condition as received.

  • The item must be returned in its original packaging.

  • Proof of purchase may be required.

Sale Items

Products purchased during special sales, promotional campaigns, clearance events, or discounted offers may not be eligible for return, exchange, or refund unless found to be defective or damaged.

Exchange Policy

We replace products only if they are:

  • Defective

  • Damaged during transit

  • Incorrectly delivered

Approved exchange requests are subject to stock availability.

Non-Returnable Products

Certain categories of products may be exempt from returns, refunds, or exchanges. Such exclusions will be clearly communicated at the time of purchase.

Return Inspection Process

Once we receive your returned product:

  1. The product will undergo a quality inspection.

  2. You will receive an email or notification confirming receipt of the returned item.

  3. After successful verification and approval, your refund, replacement, or exchange request will be processed according to this policy.

Contact Us

For any questions regarding cancellations, returns, exchanges, or refunds, please contact our customer support team through the contact information available on our website.

Anish Enterprises
No. 150, Small Dharkas Colony,
Paravathur, Arakonam,
Vellore, Tamil Nadu – 632510, India